After students learning virtually told ABC 7 News that they’re struggling with technical issues, connectivity and network issues, speed of the internet and the worry of not having teachers in face-to-face interactions at a second’s call.
ABC 7 News followed up by speaking to Amarillo Independent School District and an IT expert in an effort to offer parents and students the solution to common problems students encounter on a regular basis.
The first step is making sure you have a functioning, high-quality router.
“There's plenty of times where a good router is broken a little bit inside, it doesn't do good processing,” said Andrew Monroe, director of operations at Plains Internet.
You also need to be close enough to the router.
“A lot of people use a single router in their home when their home might need more than one router for range issues,” Monroe said.
Monroe tells us one of the higher bandwidth consumptive activities is streaming video.
“So, if students are also having trouble on that front, depending on what service they're using, they might want to do something like turning off the video that they're sending, or turning off receiving video from all of the other students, where they're only receiving the teacher's video or making sure that they're really only getting one stream of video coming in,” said Monroe. ABC 7 News also spoke to Tracey what do computer engineers do, Amarillo ISD’s Director Of Counseling, who has been working through some of the virtual education troubleshooting. She said virtual learning has been a work-in-progress but there is always help available.
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